Frequently Asked Questions
Welcome to Gulf Coast Getaways Vacation Rentals!
Where do I CHECK-IN?
A couple of minutes before check in time, our concierge will provide you with the entry code via text message. Please drive directly to the property and use the code to enter. (confirm that your cell phone number is correct)
***PORTOFINO Reservations: Upon arrival please go the front desk located before the entrance gate on the left (west) side. You will receive the condo keys and arm bands at 3:00 PM(CT). The front desk is open 24 hours. Please make sure you have your ID handy.
What time is CHECK-IN?
CHECK-IN for Condos/most Townhouses is 4:00 PM (CT)
CHECK-IN for Houses is 5:00 PM (CT)
What time is CHECK-OUT?
CHECK-OUT time is at 10:00 am (CT). If you are planning to depart at an earlier time, please text the concierge.
How do I find the emails about my vacation?
We make it easy. Look for email messages from [email protected] titled VACATION.
What is provided with my rental?
We provide STARTER SUPPLIES of trash can liners, paper towel, toilet paper, bath soap, and dish soap. These starter supplies will get you through a day or two. Each full bathroom will have bath towels, wash cloths, hand towels and a bath mat. There will be kitchen towels as well. Each bedroom will have fresh sheets and quilts. Every one of our vacation homes have a washer and dryer.
If you have any additional bedding needs, please contact the concierge Contact Debi via text message: (850) 426-4722
Monday thru Friday: 10:00 am to 6:00 pm Saturday 11:00am to 6:00pm & Sunday: Noon to 6:00 pm.
***The Pensacola Beach & Navarre Beach properties Gulf Coast Getaways professionally manage are not stocked with infant/baby/toddler household equipment (cribs, high-chairs, pack&play ect.), due to liability, recall and cleanliness issues.
We encourage vacationers to plan ahead of arrival to your rented property if you anticipate the need for the little ones! Access and set up for the childrens needs, so they will be ready for you upon arrival. We have good experience and recommend BabyQuip rental service provider company. Click this link to view their website: https://www.babyquip.com/pensacola
What should I pack?
We recommend the following: beach towels, beach blanket/s, hair dryer/hair styling items,sunscreen, shampoo. Of course everything can be purchased at local grocery stores and super stores, to avoid heavy travel bags. The rental will not have any food items, some guests that drive pack household supplies and grocery items, and bring them. Guests that fly in typial choose to get household and grocery supplies after they check in.
Another excellent option that really is the best way and we highly recommend is grocery concierge service that you pre-order before arrival, so the house or condo will be fully stocked with your grocery/household order before you check in.
You can contact this great service here: grocery-concierge.com
7. Where can I stop for supplies/ groceries?
Pensacola Beach: There is a Neighborhood Walmart and a Publix located in Gulf Breeze, right before the beach bridge. There is also a CVS open 24 Hrs.
Navarre Beach: There is a Winn Dixie located right before the beach bridge and a Publix.
8. Who can answer my questions?
CONCIERGE SERVICE:
TEXT 850-426-4722 for assistance needed:
Monday - Friday: 10:00am to 6:00 pm.
Saturday: 11:00am to 6:00pm
Sunday: 12:00(noon) to 6:00pm
Local Gulf Breeze Office Hours:
Monday - Saturday: 10:00am to 6:00pm
Sunday: 12:00(noon) to 6:00pm
Office Phone will be answered during business hours: (850) 417-8054
If you need a repair please email details to [email protected].
For emergencies after hours ONLY, please call 850-417-8054 ext 4. Stay on the line until the dedicated maintenance staff answers.
9. Can I get an early CHECK -IN?
Early check ins are not available during summer and spring break since most of the vacations homes have guest departing the same day you arrive. However, please ask the text concierge a couples of days before your arrival, just in case anything changes.
10. What should I do before CHECK-OUT?
Please click on the link for check out instructions
11. Can I CHECK- IN after 4:00 PM for Condos? After 5:00pm for Houses?
Yes, your entry code is good thru the length of your stay. *** PORTOFINO reservations: Front desk is open 24 hrs. Check in is 3:00pm.
12. What kitchen items are provided?
All of our properties are fully equipped with cooking and baking pots & pans, common supplies needed. Typical kitchen supplies, regular & wine glasses, dinnerware, silverware, kitchen utensils, coffee maker, blender and mixer. Some properties have Keurig and Crock Pot. If you need additional items for your stay, or something is missing...please text the concierge soon after you arrive! We we will be happy to provide the needed items and/or anything missing! Contact Debi Concierge (see info listed above).
13. I am not sure of the property address, how can I find it?
One week prior to your arrival, a driving directions message will be send to you via email . You can always text the concierge for detail information if needed.
14. Can I pay my balance online?
To pay your balance, please click on link www.ampm.today and follow directions.
15. Can I cancel/change my reservation last minute if an emergency occurs?
You will be able ONLY if you have purchased travel insurance. Travel insurance can't not be purchased after a Storm or Hurricane has been named. Click on the link to see details of coverage at CSA Travel Insurance.
16. What should I do if I find a cleaning mistake or need a repair in my vacation home ?
We hope you are completely satisfied with your vacation home. If you find a cleaning mistake or need a repair, during business hours PLEASE contact Debi via text message: (850) 426-4722 Monday - Friday: 10 am to 6 pm Saturday 11am to 6pm & Sunday: Noon to 6 pm.
Repairs that are not urgent please email details to [email protected] so we can correct them asap.
For emergencies after hours ONLY, please call 850-417-8054 ext 4.